Our Support Team will be happy to update the recipient on your gift e-mail! Please reach out to us here to get this process started. Please include the following information in your message: 1. What is the correct email address for the recipient? 2. If this is a gift card and you…
Some audiobooks on Chirp include supplemental materials—like drawings, charts, maps, or worksheets—that you can use while listening to your book. Whenever you buy a Chirp book that has supplemental materials, like a PDF, the materials will be automatically attached to your purchase confirmation email. You can also access the files…
Books that you’ve downloaded for offline listening use storage space on your device. If you’d like to remove the downloaded audio files after finishing a book, Chirp can do that for you automatically via the remove downloads after finishing feature. Keep reading to learn what this feature does and how…
Occasionally, updates to the Chirp app or the audio files for a particular book require that the book be re-downloaded for offline listening. While this should be infrequent, sometimes multiple downloaded books may need to be updated at the same time. This help article explains how to check which books…
This article explains how to browse and follow audiobook clubs. Chirp audiobook clubs provide audiobook recommendations from hosts on a regular basis. Along with personalized recommendations, some clubs also offer companion podcasts or video content, live events, and author interviews! Chirp’s audiobook clubs are hosted by Chirp editors, authors, influencers,…
Chirp purchases are tied to your email address and not the app — what this means is that if you have to delete the Chirp app for any reason, all you need to do is sign back in using the same email address in order to access your books. This…
The Chirp app allows you to download your books to your Android or iOS smartphone or tablet and listen to them without needing to be connected to the internet. For detailed steps on how to download a book in the Chirp app, please see this FAQ. You’ll know when a book has…
Yes, once you’ve purchased an audiobook from Chirp, it’s yours to keep. It will be available in your Chirp library to listen to any time you’d like, as often as you’d like. You can listen to your books with the Chirp app, available for Android and iOS devices. You can…
Just like music, movies, and TV shows, the volume of some audiobooks may sound louder or quieter depending on how the audiobook recording was originally produced by the author or publisher. If you’re having difficulty hearing your book, we’d recommend trying the following: Make sure that your smartphone or tablet’s…
If a book download is unable to complete successfully, you might see the following in your Chirp app: If you’re seeing a “Download Failed” message in your app, please try the following: Ensure that your device is maintaining a strong and stable internet connection while downloading the book. If your device’s…