• Does the Chirp app support Casting or AirPlay?

    The Chirp app doesn’t support Casting or AirPlay at this time, but we hope to introduce this functionality in the future. In the meantime, if your smartphone or tablet is Bluetooth-compatible, you can listen to your audiobooks wirelessly on any external Bluetooth audio device. Examples of commonly used Bluetooth audio…

  • How can I change the genres I’m interested in?

    You can sign in and update your category preferences at any time, here. You can select or deselect a category by clicking on the box to the left of the category. If a category is selected, you’ll see a blue box with a white checkmark next to it. As you…

  • I already own a book that was gifted to me. Can I get a different book?

    If you’ve been gifted an audiobook that you already own, we’re happy to apply the original value of the gift to a new purchase on Chirp. Please reach out to us here to get this process started. Have another question? We’re always happy to help! You can contact us here: Contact…

  • Can I buy a gift card for myself?

    No, at this time, it’s not possible to claim a Chirp gift card on the same account that was used to purchase it. If you’ve accidentally purchased a gift card for yourself, please reach out to us to request a refund here. Have another question? We’re always happy to help!…

  • Where can I see my order history?

    You can sign in and view your complete Chirp order history on our website, here. If we can be of any further assistance, please feel free to reach out — we’re happy to help! You can contact us here: Contact Us.

  • Why is Chirp asking for my billing address?

    Chirp asks for your billing address to ensure that we’re abiding by any sales tax regulations in your area. We’ll only ask for your state and zip code (or province and postal code if you’re in Canada). If you live in a US territory, please use the “Country” drop-down menu….

  • Why didn’t you ask for my address? How do I track my order?

    Chirp doesn’t ask for your address because we don’t ship anything. Audiobooks from Chirp are digital audiobooks that you can play on a smartphone, tablet, or computer. We don’t offer audiobooks on CD. If you’ve accidentally placed an order, please reach out to us to request a refund. You can contact us…

  • I thought I was buying CDs. Can I get a refund?

    Audiobooks from Chirp are digital audiobooks that you can play on a smartphone, tablet, or computer. We don’t offer audiobooks on CD. If you’ve accidentally placed an order, please reach out to us to request a refund. You can contact us here: Contact Us. If you’d like to give Chirp…

  • I’m having trouble downloading the Chirp app. What should I do?

    The Chirp app is available in the US and Canada for use with Android and iOS smartphones and tablets running the following operating systems: Android: Compatible with Android phones and tablets running Android 10.0 or later​​ iOS: Compatible with iPhone, iPad, and iPod touch devices running iOS 15.0 or later You can…