Please follow the steps below and contact us if you continue to have trouble!
Update the app
Installing the latest version of our app will ensure that you receive all available performance upgrades and bug fixes. Please click here to update if you’re using an iOS (Apple) device or click here if you’re using an Android device.
Make sure to turn on automatic updates or check regularly for new updates to take advantage of new features and app improvements!
Download your book
If you haven’t done so already, please try downloading the book you’re listening to by following the steps below.
You can find more detailed instructions, including screenshots, in this FAQ: How do I download my books for offline listening?
- From the “My Library” screen, tap on the three vertical dots to the right of the book that you’d like to download.
- On this menu, tap the “Download” option.
- The download has completed when this option changes from “Cancel download” to “Remove download”. You’ll see a green cloud icon next to books in your library that have been downloaded successfully.
If these steps don’t resolve the issue you’re experiencing, please contact us for further support. We’re happy to help!