1. Home
  2. Purchasing from Chirp
  3. I ordered an audiobook, but I can’t find it. Where are my books?

I ordered an audiobook, but I can’t find it. Where are my books?

Once you order a book, you can access it in the Chirp app or by visiting your library, here: My Library.

If you don’t see a book you’ve purchased in your Chirp library (either using the Chirp app or on the Chirp website), please confirm that you’ve signed in to Chirp using the same email address you used to purchase the book.

In the app, you’ll see what account you’re logged into via the Settings menu.

We’d also encourage you to refresh your list of books, and to ensure that your device is connected to a network. You can refresh your list of books by pulling down while on the “My Library” screen.

Finally, you might want to check the filter settings applied to your library. In the Chirp app, you can remove the filters by tapping the filter icon to the right of the “My Library” heading. Under the “Show” heading, choose “All” to see all of your books.

If we can be of any further assistance, please feel free to reach out — we’re happy to help! You can contact us here: Contact Us.

Related Articles